Customer Forms & Resources

Below you’ll find a variety of helpful documents designed to support our customers. Whether you’re looking for service information, water quality reports, rate schedules, or payment assistance, these resources are here to help. Simply click the Download button () next to each item to view or print the information you need.

Billing & Rates

The Columbia Water Company Tariff

Columbia/ Marietta Division

Annual Water Quality Report

Schedule of Rates

East Donegal Division

Annual Water Quality Report

Schedule of Rates


Payment & Payment Assistance

Medical Certificate Form

Medical Certificate Guidance

Ways To Pay Your Bill

Your Rights and Responsibilities


Installation of Service

New Water Service Policy and Procedure

Service Line and Meter Setting

Approved Meter Pit (Example 1)

Approved Meter Pit (Example 2)

Residential Dual Check Valve Setting

Testable Dual (Double) Check Valve Setting


Plumbers

The plumbers listed below are familiar with Columbia Water Company’s plumbing
requirements. They have worked with other Columbia Water Company customers to
make necessary plumbing corrections including installation of dual check valves, shut off
valves, and service line repairs, etc.

Customers are welcome to use any plumber of their choice, and are not required to use
a plumber from the list below. For a printable list, click here.

TJ Richards, LLCMarietta, PA(717) 875-6302
Hometown PlumbingColumbia, PA(717) 587-9512
Frey Lutz CorpLancaster, PA(717) 898-6808
RL Grham & Sons, IncColumbia, PA(717) 684-2461
S. A. Way & SonMountville, PA(717) 629-5727
Fish Mechanical LLCColumbia, PA(717) 278-3402
Misel BurgerColumbia, PA(717) 989-8888
Spring Road Plumbing LLCColumbia, PA(717) 693-6346

Companies that install, inspect, test and maintain cross-connection control/backflow prevention devices are as follows. For a printable list, click here.

ProTech Mechanical Contractor, Inc.Landisville, PA(717) 892-6988
Commonwealth Fire ProtectionLeola, PA(717) 656-2981
Graham Backflow Testing & Certification, Inc. Formerly R L Graham & Sons, Inc.Columbia, PA(717) 684-4826
Penn Fire ProtectionSelinsgrove, PA(570) 374-4508
EH Gochnauer & SonsLancaster, PA(717) 299-3776
Frey Lutz CorporationLancaster, PA(717) 898-6808
Ansel Backflow ServiceColumbia, PA(717) 721-0277

Miscellaneous Documents

EPA Guidance for Reopening Buildings

Responding to Water Stagnation in Buildings


excavating

Know What’s Below—Call 811 Before You Dig

In Pennsylvania, you are required to contact PA One Call by dialing 8-1-1 at least three business days before you begin any excavation project. When PA One Call receives a call, it will alert the appropriate underground facility owners of your intent to dig. The underground facility owners will identify any underground lines at your work site.

Everyday excavation can result in consequences that you may not expect, resulting in serious injury or death, environmental damage, and costly delays. You can reduce such risks by calling 8-1-1.

The Federal Communications Commission (FCC) approved the use of 8-1-1 as the national abbreviated telephone number for commercial and residential consumers to provide advanced notice of excavation activities.

In keeping with the FCC ruling, the Pennsylvania Public Utility Commission ordered all telephone systems in Pennsylvania to fully implement 8-1-1.

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